eac444 Privacy Policy — How We Protect Your Data

1 Personal Data We Collect

1.1 Registration Data. When you create an e ac444 account, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued identity document)
• Date of birth (to verify you are 21 years of age or older)
• Mobile phone number registered in Bangladesh
• Email address (if provided during registration)
• Preferred payment method details (bKash wallet number, Nagad number, Rocket number, Upay number, or bank account reference)
• Username and encrypted password (we never store passwords in plain text)

1.2 Identity Verification Data. To comply with anti-money laundering (AML) obligations and to protect the security of the platform, eac444 may request copies of identity documents including a National ID card, passport, or driving licence. We may also request a photograph or selfie for liveness verification purposes. These documents are processed through our secure verification system and are not shared with third parties except where required by law.

1.3 Financial Transaction Data. We record details of all deposits and withdrawals processed through your eac444 account, including transaction amounts in Bangladeshi Taka (৳), transaction timestamps, payment method references, and transaction status. This data is retained for a minimum of five years to satisfy financial record-keeping obligations.

1.4 Gameplay and Betting Data. We maintain a full record of all bets placed, games played, game outcomes, session durations, and bonus activity associated with your account. This data is used to deliver the gaming service, calculate bonus eligibility, detect fraudulent patterns, and support responsible gaming monitoring.

1.5 Technical and Device Data. When you access eac444, our systems automatically collect certain technical data including your IP address, device type and model, operating system version, browser type and version, screen resolution, and mobile network operator. This data is used for security monitoring, fraud detection, and platform performance optimisation.

1.6 Communication Data. If you contact eac444 via live chat, email, or any other communication channel, we retain a record of the communication including its content, the date and time it was initiated, and any resolution steps taken. This data is used to manage and improve our customer support service.

2 Legal Basis for Processing

2.1 eac444 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing your registration data, financial transaction data, and gameplay data is necessary to perform the contract between you and eac444 — i.e., to operate your account and deliver the gaming services you have requested.
• Legal obligation: Processing identity verification data and financial records is required to comply with applicable AML regulations, financial reporting obligations, and platform security standards.
• Legitimate interests: Processing technical and device data for fraud detection, security monitoring, and platform optimisation is in the legitimate interests of eac444 and all platform users, and does not override your data protection rights.
• Consent: Where eac444 sends you optional promotional communications (such as bonus offers and seasonal promotions), we do so on the basis of your consent, which you may withdraw at any time by contacting live chat support or updating your account notification preferences.

3 How eac444 Uses Your Personal Data

3.1 eac444 uses the personal data we collect for the following specific purposes:

• Creating, verifying, and managing your eac444 player account
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks
• Verifying your age and identity to comply with the 21+ requirement and AML obligations
• Delivering and improving the gaming experience, including personalising game recommendations based on your play history
• Detecting, investigating, and preventing fraudulent transactions, account abuse, and bonus misuse
• Monitoring responsible gaming indicators and, where necessary, proactively reaching out to players who may be showing signs of problem gambling
• Responding to your enquiries and resolving complaints submitted via live chat or email
• Sending you transactional communications such as deposit confirmations, withdrawal status updates, and account security alerts (these are not optional — they are part of the service)
• Sending you optional promotional communications about bonuses, new games, and seasonal offers (only where you have consented)
• Complying with applicable legal and regulatory obligations

3.2 eac444 does not use automated decision-making processes that produce legal or similarly significant effects on you without human oversight. Our fraud detection and responsible gaming monitoring systems generate alerts that are reviewed by our compliance team before any account action is taken.

4 Disclosure and Data Sharing

4.1 eac444 does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Game providers: When you play a game powered by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi), limited session data (such as a pseudonymous player ID and stake amount) is transmitted to that provider's systems to facilitate gameplay. These providers are contractually prohibited from using this data for any purpose other than game delivery.
• Payment processors: Transaction data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank) to the minimum extent necessary to process your deposit or withdrawal.
• Identity verification partners: Where eac444 uses a third-party identity verification service, your identity document data is shared with that provider under a strict data processing agreement that limits its use to verification purposes only.
• Law enforcement and regulatory authorities: eac444 will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory directive — without prior notice to you where disclosure would prejudice an ongoing investigation.
• Corporate successors: In the event of a merger, acquisition, or sale of all or substantially all of the assets of eac444, your personal data may be transferred to the acquiring entity, subject to that entity honouring this Privacy Policy or providing you with adequate notice of any material changes to it.

5 Cookies and Tracking Technologies

5.1 The eac444 platform uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to support essential platform functions, improve your user experience, and maintain the security of your session.

5.2 eac444 uses the following categories of cookies:

• Strictly necessary cookies: These are required for the platform to function. They include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cookies cannot be disabled without impairing your ability to use the platform.
• Functional cookies: These remember your preferences, such as your preferred language and notification settings, to provide a more personalised experience.
• Analytics cookies: eac444 uses anonymised analytics tools to understand aggregate platform usage patterns — such as which game categories are most popular and at which times — to improve platform performance. No personally identifiable information is included in analytics data.
• Security cookies: These support fraud detection and account security systems, including monitoring for unusual login patterns or suspicious transaction behaviour.

5.3 eac444 does not use third-party advertising cookies or retargeting pixels. We do not track your activity on other websites for advertising purposes.

7 Your Data Rights

7.1 As a data subject, you have the following rights in relation to personal data that eac444 holds about you:

• Right of access: You may request a copy of the personal data eac444 holds about you. We will provide this within 30 days of a verified request submitted via live chat or to [email protected].
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Account details such as your mobile number and email address may be updated directly from your account settings.
• Right to erasure: You may request the deletion of your personal data. We will comply where the data is no longer necessary for any active purpose and where no legal obligation requires us to retain it. Note that financial transaction records and identity verification data are subject to mandatory minimum retention periods and cannot be deleted on request during those periods.
• Right to restrict processing: You may request that we temporarily restrict the processing of your personal data where you contest its accuracy or where you have objected to processing and we are evaluating that objection.
• Right to object: You may object at any time to processing of your personal data for direct marketing purposes (including promotional communications). Such objections will be actioned within 48 hours.
• Right to data portability: You may request a machine-readable export of the personal data you provided to eac444 during registration and account use.

7.2 To exercise any of the above rights, contact eac444 support via 24/7 live chat or send a written request to [email protected]. We will verify your identity before actioning any data rights request to ensure that we do not disclose or delete data belonging to a different person.

8 Third-Party Content and Links

8.1 The eac444 platform may reference third-party services, game studios, or payment providers by name. eac444 does not maintain links to external third-party websites and is not responsible for the privacy practices of any third party, including game providers (such as Pragmatic Play, Evolution Gaming, or Spribe) or payment providers (such as bKash, Nagad, or Rocket). If you visit a third-party website independently, we encourage you to review that website's privacy policy before providing any personal information.

8.2 eac444's live chat support functionality may be powered by a third-party customer support platform. Any data submitted via live chat is processed by that provider under a data processing agreement that restricts its use to support delivery purposes only.

10 Changes to This Privacy Policy

10.1 eac444 may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform. When a material change is made, we will notify registered players via the mobile number or email address on file at least 14 days before the change takes effect.

10.2 The date at the top of this Policy indicates when it was last updated. We recommend that you review this Policy periodically so that you remain informed about how eac444 handles your personal data. Continued use of the platform after any update constitutes your acceptance of the revised Policy.

10.3 If you have questions about any aspect of this Privacy Policy or about how eac444 processes your personal data, please contact our support team via 24/7 live chat or at [email protected]. Plain-text email only — do not send sensitive personal documents via unencrypted email unless requested by our verification team via a secure channel.